google shopping - Taylor Reaume - Marketing Automation Consultant

Google Marketing Live: Building For The New Consumer Journey

14 May 2019 by Taylor Reaume

Today, mobile phones allow people to engage more often, in more ways, and from more places than ever. This means the once linear path from discovery to consideration to purchase has not only evolved but is always evolving.

Consider a woman from a recent study, who spent 73 days and interacted with more than 250 touchpoints (searches, video views, and page views) before purchasing a single pair of jeans. She visited several blogs, browsed large merchant sites, searched for local retailers, and watched product reviews on YouTube. Like many of today’s consumers, she wanted to enjoy her time shopping, engaged with brands that inspired her, and narrowed limitless choices before picking the perfect pair.

In a world where we have less time and more options, it’s crucial for brands to anticipate what consumers need in order to stand out. But just because the customer journey is complex doesn’t mean delivering useful experiences has to be. Whether you’re a scrappy entrepreneur or a large company, your marketing goals remains the same: reaching people at the right moments with the right offer.

At Google Marketing Live, you’ll hear directly from our ads teams about the latest products designed to help you do just that. We’ll show how ads can be there, be useful, and be responsible—unlocking more opportunities for you to connect with your customers and grow your business. Join us live today at 9am PT (12pm ET): g.co/marketinglive and get a front row seat for our biggest announcements.

Get discovered in more places

People turn to Google to communicate, find answers and stay entertained. And increasingly, they’re swiping and scrolling through feeds as part of that journey—whether it’s browsing videos in the YouTube home feed, checking timely offers in the Gmail Promotions tab or swiping through Discover to catch up on the latest news. These are opportunities for brands to engage them when it matters.

In a recent Google / Ipsos study, we saw that 76 percent of consumers enjoy making unexpected discoveries when shopping. And 85 percent of consumers will take a product-related action within 24 hours of discovering a product: reading reviews, comparing prices or purchasing the product—sometimes all at once!

Today, we’re introducing Discovery ads. Rolling out to all advertisers globally later this year, Discovery ads are a new way to reach people across Google properties in the moments when they’re open to discovering your products and services.

Rich and relevant creative: Inspire consumers with an open canvas showcasing your brand or products in a swipeable image carousel, rendered natively across each Google property.
Results: By combining this incredible reach and creative canvas with Google’s understanding of intent, you can be confident you’re anticipating what your customers want and delivering the results you care about.
Unmatched reach: Reach hundreds of millions of people across the YouTube home feed, the Gmail Promotions and Social tabs, and the feed-in Discover using a single campaign.

“Discovery has created a great opportunity for us to easily drive growth at scale for our brands beyond what we thought was possible with Google,” says Daniel Pahl, VP of Media and Acquisition at TechStyle. “It’s definitely outperformed my expectations in driving high-value leads and signups. We’re now able to inspire a completely new audience to action.”

Indeed, high-quality creative can be a great way to showcase your brand and set your products and services apart by highlighting what it’s like to use them. That’s why later this year we’re launching Gallery ads: a new search ads format that brings more of your content to the Search results page. By combining search intent with a more interactive visual format, gallery ads make it easier for you to communicate what your brand has to offer. We’ve found that, on average, ad groups including one or more gallery ad have up to 25 percent more interactions—paid clicks or swipes—at the absolute top of the mobile Search results page.

And when it comes to getting ideas and inspiration, hundreds of millions of people enter shopping-related queries on Google each day. According to our data, about 60% of those shopping queries are from users browsing a category or brand – like “Max Mara dress” or “living room decor ideas.” So today, we’re bringing Showcase Shopping ads—a highly visual ad format that incorporates rich lifestyle imagery into your Shopping ads—to even more surfaces like Google Images and the feed on Discover—places where we know people are looking for inspiration and ideas.

The new Google Shopping

This year we’re unveiling a redesigned Google Shopping experience with new, immersive ways for shoppers to discover and compare millions of products from thousands of stores. When they’re ready to buy, they can choose to purchase online, in a nearby store, and now directly on Google. For retailers and brands, it brings together ads, local and transactions in one place to help them connect with consumers across their shopping journey.

Shoppers will have a personalized homepage on the Shopping tab where they can filter based on features they care about and brands they love, read reviews, and even watch videos about the products. For example, if they’re looking for headphones, they can filter for wireless and the brand they’re looking for.

The blue shopping cart on the item shows shoppers they can purchase what they want with simple returns and customer support, backed by a Google guarantee. People can buy confidently, knowing Google is there to help if they don’t get what they were expecting, their order is late, or they have issues getting a refund. With this new experience, we’re merging the best of Google Express with Google Shopping.

If you’re a Shopping Actions merchant, your products will automatically be part of this new easy purchase experience on Google Shopping, Google.com and the Google Assistant. Later this year, we’ll expand Shopping Actions to other Google surfaces including YouTube and Google Images.

Frictionless Mobile Experiences

For many of you, your businesses span mobile web and apps, and directing your customer to the right experience is critical to acquiring new customers and building loyalty with existing ones.

That’s why, over the next few weeks, we’ll enable app deep linking from Google Ads and offer more robust reporting across web and apps. Your app users will be taken directly from your Search, Display and Shopping ads directly to the relevant page in your mobile app, if they have your app already installed. This means your customers will be able to complete their desired action—buy something, book a trip or order food delivery—in a way that’s optimized for the destination that drives the highest value for your brand. This delivers a better experience for your loyal customers while improving insight and measurement for you.

Early tests have been promising—on average, deep linked ad experiences drove 2X the conversion rates.

Magalu, one of Brazil’s largest retail companies, is seeing the benefits of this first-hand. Magalu recognized that its app was growing in popularity. By enabling deep linking, loyal customers who tapped on a Magalu ad were taken directly to the mobile app they already have installed, resulting in more than 40 percent growth in overall mobile purchases.

Tune in to see more!

Join us today at 9am PT (12pm ET) for even more announcements, consumer insights, and in-depth looks at how to use our latest products. Whether you’re joining us in San Francisco or watching at home on the live stream, we’re grateful and honored to be on this journey with you. See you at Google Marketing Live!

Source: Official Google Webmasters Blog

Ecommerce Marketing | Google Marketing

How To Help Shoppers Looking For Inspiration This Holiday

13 September 2018 by Taylor Reaume

Gone are the days where shoppers had one specific gift in mind. Today, they’re asking brands to help inspire them. Our research also shows that 61 percent of shoppers are open to buying from new retailers during the holiday season—and in the 2017 holiday season 46 percent of them actually did.

That’s a huge number of consumers looking to uncover new brands and products or re-discover old favorites. But with so much choice at their fingertips, shoppers need help cutting through the clutter and feeling confident in their choices.

A recent study shows that Google is the first place US shoppers go to discover or find a new brand or product. That’s why we’re continuing to invest in solutions to drive inspiration and discovery, capture intent, and amplify your message to customers, wherever they’re shopping across Google and the web. So lean back, grab an eggnog (it’s never too early), and learn about how consumers plan to shop this holiday—and how Google can help.

Helping shoppers discover with video in Showcase Shopping Ads

When it comes to finding new products and narrowing down their choices, nearly two-thirds of shoppers say online video has given them ideas for their next purchases, and over 90 percent of these folks say that they’ve discovered new products and brands via YouTube.

Video to Showcase Shopping ads helps shoppers more deeply engage with your products. This is our first retail search ad unit to feature video, designed to help you provide a more immersive, contextual experience for shoppers.

Video in Showcase Shopping ads is the next addition to the Showcase Shopping ads we launched last year, which let you upload multiple images to a single ad and promote your products through beautiful imagery, descriptions, products, and relevant promotions. Since launch, we’ve seen that the top Showcase slot drives 3.6X higher than average CTR, and Showcase receives 20 percent more conversion credit with first-click attribution. And retailers like Venus Fashion are seeing success with acquiring new customers: 68% of purchases from shoppers who engage with Venus Showcase ads are new.

This format is available to advertisers already running Showcase Shopping ads.

Inspire undecided shoppers with Shoppable Image ads

Curious consumers aren’t just finding inspiration through video. Did you know that more than one-third of holiday shoppers said they searched for images before they went in store to shop? The growth of “street style” and online influencers all show the movement towards looking at lifestyle images for visual inspiration.

Shoppable Images enable you to highlight your shopping ads on curated, published content from our publisher partners. For publishers, it’s a chance for shoppers to be able to purchase seamlessly. For example, a shopper might visit her favorite blog like This Time Tomorrow, and see a selection of visually similar offers after clicking the tag icon in the image. Over the next year, we will continue to roll out this experience to more publishers, as well as pilot new surfaces like Google Image Search, where we also know shoppers go to look for inspiration.

We hope these updates help you stand out from the crowd and capture undecided shoppers’ attention with inspirational imagery and video. For a look into more consumer trends this season, check out our Think With Google article on holiday 2018 insights.

Source: Official Google Webmasters Blog

Google Marketing

Putting Machine Learning Into The Hands Of Every Advertiser

10 July 2018 by Taylor Reaume

The ways people get things done are constantly changing, from finding the closest coffee shop to organizing family photos. Earlier this year, we explored how machine learning is being used to improve our consumer products and help people get stuff done.

In just one hour, we’ll share how we’re helping marketers unlock more opportunities for their businesses with our largest deployment of machine learning in ads. We’ll explore how this technology works in our products and why it’s key to delivering the helpful and frictionless experiences consumers expect from brands.

Deliver more relevance with responsive search ads

Consumers today are more curious, more demanding, and they expect to get things done faster because of mobile. As a result, they expect your ads to be helpful and personalized. Doing this isn’t easy, especially at scale. That’s why we’re introducing responsive search ads. Responsive search ads combine your creativity with the power of Google’s machine learning to help you deliver relevant, valuable ads.

Simply provide up to 15 headlines and 4 description lines, and Google will do the rest. By testing different combinations, Google learns which ad creative performs best for any search query. So people searching for the same thing might see different ads based on context.

We know this kind of optimization works: on average, advertisers who use Google’s machine learning to test multiple creative see up to 15 percent more clicks.¹

Responsive search ads will start rolling out to advertisers over the next several months.

Maximize relevance and performance on YouTube

People watch over 1 billion hours of video on YouTube every day. And increasingly, they’re tuning in for inspiration and information on purchases large and small. For example, nearly 1 in 2 car buyers say they turn to YouTube for information before their purchase.² And nearly 1 in 2 millennials go there for food preparation tips before deciding what ingredients to buy.³ That means it’s critical your video ads show at the right moment to the right audience.

Machine learning helps us turn that attention into results on YouTube. In the past, we’ve helped you optimize campaigns for views and impressions. Later this year, we’re rolling out Maximize lift to help you reach people who are most likely to consider your brand after seeing a video ad. This new Smart Bidding strategy is also powered by machine learning. It automatically adjusts bids at auction time to maximize the impact your video ads have on brand perception throughout the consumer journey.

Maximize lift is available now as a beta and will roll out to advertisers globally later this year.

Drive more foot traffic with Local campaigns

Whether they start their research on YouTube or Google, people still make the majority of their purchases in physical stores. In fact, mobile searches for “near me” have grown over 3X in the past two years,⁴ and almost 80 percent of shoppers will go in store when there’s an item they want immediately.⁵ For many of you, that means driving foot traffic to your brick-and-mortar locations is critical—especially during key moments in the year, like in-store events or promotions.

Today we’re introducing Local campaigns: a new campaign type designed to drive store visits exclusively. Provide a few simple things—like your business locations and ad creative—and Google automatically optimizes your ads across properties to bring more customers into your store.

Local campaigns will roll out to advertisers globally over the coming months.

Get the most from your Shopping campaigns

Earlier this year, we rolled out a new Shopping campaign type that optimizes performance based on your goals. These Smart Shopping campaigns help you hit your revenue goals without the need to manually manage and bid to individual products. In the coming months, we’re improving them to optimize across multiple business goals.

Beyond maximize conversion value, you’ll also be able to select store visits or new customers as goals. Machine learning factors in the likelihood that a click will result in any of these outcomes and helps adjust bids accordingly.

Machine learning is also used to optimize where your Shopping ads show—on Google.com, Image Search, YouTube and millions of sites and apps across the web—and which products are featured. It takes into account a wide range of signals, like seasonal demand and pricing. Brands like GittiGidiyor, an eBay company, are using Smart Shopping campaigns to simplify how they manage their ads and deliver better results. GittiGidiyor was able to increase return on ad spend by 28 percent and drive 4 percent more sales, while saving time managing campaigns.

We’re also adding support for leading e-commerce platforms to help simplify campaign management. In the coming weeks, you’ll be able to set up and manage Smart Shopping campaigns right from Shopify, in addition to Google Ads.

Source: Official Google Webmasters Blog

Ecommerce Marketing | Google Marketing

New Innovations Remove Friction From Discovering Products In-Store And Online

12 June 2018 by Taylor Reaume

Driven by rapid changes in technology and mobile, consumer expectations continue to rise at an unrelenting pace. There are brand new ways for people to find and engage with businesses, and it’s becoming critical for marketers to remove friction at every step of the consumer journey. This morning at Search Marketing Expo Advanced, we made three announcements for marketers and retailers including:

1. New innovations to highlight your physical locations

Almost 80% of shoppers will go in-store when they have an item they want immediately.¹ To help capture this demand, we’re expanding affiliate location extensions to video campaigns on YouTube– on top of Search and Display campaigns. This helps brand manufacturers drive and measure foot traffic to nearby retail stores and auto dealers that sell their products. We’ve seen that adding affiliate location extensions to TrueView in-stream and bumper ads can increase the clickthrough rate by over 15%.²

New local catalog ads on Display will also roll out to all advertisers by the end of the month to help shoppers discover what you sell, then visit your store. One-third of shoppers say finding inspiration is something they enjoy most about shopping.³ This interactive experience highlights a hero image and your inventory in an easy-to-scroll, mobile layout that helps shoppers explore your products. It also features in-store availability and detailed pricing information. This new format can complement your traditional print campaigns – including catalogs, flyers, and circulars – with the added audience and measurement benefits of digital ads.

Boulanger is one of the largest electronics and appliances retailers in France. The retail brand had a special promotional event for Spring 2018, so it turned to local catalog ads to boost its sales. Boulanger showcased a cheerful lifestyle image, a message welcoming the season and products carefully curated for local in-store promotion. With help from both click-based and impression-based store visits* (launched in March), the campaign drove over 20K visits to its stores, delivering a return of 42 times its investment on ad spend.

^{*Store visits are estimates based on aggregated, anonymized data from a sample set of users who have turned on Location History.}

Onboarding to both local catalog ads and local inventory ads is now much easier for retailers of all sizes with the new local feed partnership program. The new program allows point-of-sale or inventory data providers, like Cayan, Pointy, Linx, and receipts, to provide sales and inventory data to Google on behalf of merchants, so they don’t have to create their own local product feeds. As an additional benefit, retailers can showcase their local inventory for free on the “See What’s In Store” feature on the search knowledge panel.

2. Competitive pricing insights to help deliver better sales results

Beyond availability of products in store, we know that price is also a top consideration for consumers. New price benchmarks in AdWords reporting will be available soon to show Shopping advertisers how other retailers are pricing the same products. You can use these pricing insights to inform your bidding strategy when you have price-competitive products to promote, to influence pricing strategy with your merchandising teams, or to troubleshoot performance drops due to competitors’ pricing.

For example, let’s say you find that you’re selling a sweater for $40 while most retailers are selling the same sweater for $60. You may choose to bid upon this sweater because your product is more price-competitive in the current market and will appeal to more potential customers.

3. Updates for our Shopping Actions program

Consumers continue to be open to new ways of discovering and buying products. Today at SMX Advanced, we shared an update on Shopping Actions, the program we launched in March to give consumers an easy way to complete the purchase from retailers, while on Google platforms like Search, the Assistant, or by voice.

Since its launch, thousands of retailers have requested to join through our interest form, and more than 70 retailers are live on the program today. Early testing indicates that participating retailers on average see an increase in total clicks and conversions at a lower overall cost per click and conversion, compared to running Shopping ads alone.⁴

As always, SMX Advanced is an exciting event that brings leading marketers together. We hope you’ll join us in our Learn with Google Classroom to connect and hear more about how these new products can help you grow your business.

Source: Official Google Webmasters Blog

Ecommerce Marketing | Google Marketing

Google Manufacturer Center Rolls Out International Expansion, API Updates, And New Content Discovery Opportunities To Help You Better Showcase Your Brand Online

29 November 2017 by Taylor Reaume

With the launch of self-sign up earlier this year, thousands of top brands and manufacturers have already begun using Google Manufacturer Center to enhance their product’s images, descriptions, and variants in Shopping ads. Today, we’re excited to announce new ways to help brands — both in the US and abroad — manage their data more easily and provide a more consistent brand experience on Google and across the web.

Manufacturer Center expands to more countries

To help brands abroad, we’ve expanded availability for Manufacturer Center to the United Kingdom, Australia, Germany, France, Brazil, and the Netherlands. Now, brands with products sold in these markets can use Manufacturer Center to best represent their products to shoppers, access unique analytics and insights, and improve the performance of Shopping ads featuring their products.

Increase opportunities to highlight your products’ best features and benefits

Shoppers are constantly looking for information, trying to ensure the product they ultimately choose is the perfect fit for their needs. Information from Manufacturer Center now appears in Google Knowledge Panels in the US, highlighting core product features to shoppers at key decision-making stages. With descriptions, images, features, and more directly supplied by you, the manufacturer, shoppers will be better informed and feel more confident choosing your branded products.

Manage product information programmatically with the Manufacturer Center API

We know that manually uploading, editing, deleting, and distributing product data can make it difficult to keep up with a brand’s ever-changing product assortment, and using feeds may not offer the desired level of control. With the launch of the Manufacturer Center API, brands (or their 3rd party data partners) can streamline product data updates in the following ways:

Add new products directly to Manufacturer Center.
Update existing products in Manufacturer Center with the most current product data.
Delete products from an existing Manufacturer Center account.
Monitor data quality and review product data errors to optimize a brand’s presence on Google.
Surface Google’s product data feedback in external data management tools.
Streamline product data updates and syndication to Google by creating custom workflows compliant with data management policies and procedures.

To get started with the Manufacturer Center API, check out the Developer’s Guide and Portal article here.

Source: Official Google Webmasters Blog

Ecommerce Marketing | Google Marketing

New Reporting To Show How Often Your Shopping Ad Is In The Top Spot

31 August 2017 by Taylor Reaume

The holiday season is right around the corner – are your Shopping campaigns prepared to maximize increased shopping traffic? To help you get a head start identifying product data gaps and measuring your competitiveness in Shopping campaigns, we’re rolling out product status reporting and absolute top impression share.

Recover potentially lost Shopping traffic

If your Shopping campaign includes products not eligible to serve, that means disapprovals could be affecting the number of shopping results you show up on. See how many of your products are ready to serve by adding product status reporting to reporting charts in the ‘product’ and ‘product groups’ page. For example, a dip in ‘products ready to serve’ means your products are no longer eligible to participate in the auction.

A new diagnostics report in the products page helps identify your aggregate product status, like products ‘ready to serve’ or ‘disapproved.’ Add performance columns like Clicks and Conversions to the report to prioritize where product updates can make the biggest impact on lost traffic. Click on each product status to see more details on how to fix the issues immediately. Alternatively, you can also view a full list of affected products directly in AdWords from the report. Develop a routine cadence to go through your Shopping campaigns and identify the top-performing products not eligible for auction as product details frequently change, especially with the peak holiday season coming up.

New metric shows how often your Shopping ad is in the top spot

Now that your products are eligible to serve, it’s time get them in front of shoppers. The left-most ad on mobile Shopping results get up to 3X more engagement from shoppers¹; impressions in this position are called “absolute top” impressions. To see the percentage of time you’re showing in this top position, use absolute top impression share (Search abs. top IS column in AdWords).

Absolute top impression share is the number of “absolute top” impressions you received in Shopping results over the total times you could’ve been in the top impression.

For instance, if you showed up as the “absolute top” in 8 search results but were eligible for 20 results, then your absolute top impression share would be 40%. If you have a high absolute top impression share, it means your products often appear at the top position in Google Shopping results. “Absolute top” impressions include ads from the Shopping carousel on Google search results are available for both Shopping ads and Local Inventory Ads.

You can use this metric to optimize seasonal campaigns and get in front of more shoppers. Let’s say you sell kitchenware and plan to have a holiday sale on pots and pans. Separate out the sale products into their own product group. Monitor it for two days and adjust bids upwards if you need to make your ads more prominent. Also review absolute top impression share by device at the ad group level. You can optimize an underperforming device audience by increasing the bid modifier. Ad quality is the other factor in growing your absolute top impression share; include high quality images, relevant product titles, and the correct GTINs across your inventory to improve the quality.
To monitor your impact in key categories, you also can combine absolute top impression share with other competitive metrics such as click share. By increasing both metrics, you’re claiming more of shoppers’ attention.

The diagnostics report and absolute top impression share are available starting today in the new Adwords experience².

Source: Official Google Webmasters Blog

Ecommerce Marketing | Google Marketing

Google Manufacturer Center Opens Self-Sign Up, Letting Even More Manufacturers Elevate Their Brands Online

27 February 2017 by Taylor Reaume

Many brands and manufacturers rely on individual retailers to showcase and sell their products; however, this can make distributing and monitoring manufacturer product information complicated, as those retailers may not always have the most accurate and up-to-date product details. In 2015, we launched Google Manufacturer Center to enable these brands to offer enhanced product images, descriptions, and variants for a more consistent brand experience across Google. Since then, thousands of brands have taken advantage of the tool to best represent their products to shoppers, to access unique analytics and insights — and ultimately — to improve the performance of Shopping ads featuring their products.

Today, we’re excited to announce the launch of self-sign up for Manufacturer Center, which will allow even more brands to manage their product information across Google. Now, brands can set up their accounts in a matter of minutes and start submitting authoritative, detailed, and rich product information (including images, titles, descriptions, videos, and more) to help their products stand out in a crowded marketplace — whether shoppers are looking for inspiration, to compare products, or to make a purchase.

Below, we’re highlighting two recent success stories from leading brands that are investing in rich product content to best showcase their products to shoppers on Google.

Johnson & Johnson drives a premium brand experience with high-quality product images

Johnson & Johnson, manufacturer of popular household brands such as Band-Aid, Neutrogena, and more, has been uploading rich product data to Manufacturer Center over the past year.

“Google Manufacturer Center provides us as brand manufacturers, the ability to influence product experiences, drive purchase decisions, and surface high quality and accurate product information, content, and product imagery,” said Faisal Rangwala, Senior Manager of eCommerce Strategy at Johnson & Johnson.

Johnson & Johnson is driving a premium search experience for products such as their light therapy acne treatment mask, by uploading more accurate and descriptive data.

As a result, when compared to category benchmarks, Johnson & Johnson realized:

A 22% increase in impressions, helping even more customers discover their brand through search results
A 27% increase in clicks, engaging more potential customers with their retailers’ Shopping ads.

Safavieh gains impressions and qualified clicks by uploading better product data

International home furnishings company Safavieh submitted data to Manufacturer Center to better showcase their collections through Shopping Ads. Prior to their participation in Manufacturer Center, they relied on retail partners to submit product information to Google. As a result, they often found that their products were displayed in Google Shopping search results without the most up-to-date images, product attributes, videos or detailed descriptions.
“Manufacturer Center has provided us with a great way of engaging our customers with more accurate, useful information. We can’t say enough about how being part of Google Manufacturer Center is helping to drive more traffic to our website, our retail partners’ websites, and ultimately greater sales for our products.” said Arash Yaraghi, CEO at Safavieh.

With Manufacturer Center, Safavieh has captured consumer attention by providing more enhanced content, so when a consumer searches for “rugs”, Safavieh can showcase multiple high-resolution zoomable images, YouTube videos, and longer descriptions.

By uploading richer content and videos to improve their Shopping ads, when compared to category benchmarks, Safavieh achieved:

A 46% increase in impressions, improving product discoverability on Google
A 35% increase in clicks, with users spending more time on retailer’s sites

Getting started with Manufacturer Center

Once brands open their account, they can upload their product data directly to Manufacturer Center or work with a data partner that can streamline their product data submission to Google. A list of our approved Google Shopping data partners can be seen on our partner page. To learn more about Manufacturer Center or to sign up, visit our website.

Source: Official Google Webmasters Blog

Google Marketing | Web Marketing

Google Seller Ratings: Demystified

19 January 2017 by Taylor Reaume

Have you noticed the gold stars next to some Google ads? Or perhaps you’ve heard the term ‘seller ratings’ but have no idea what that means or how to get your business rated? Then we’re here to demystify the whole process for you. Read on to find out exactly what Google seller ratings are and how they can dramatically increase the performance of your online ads. We’ll also tell you how to get great Google seller ratings for your business.

Google seller ratings help online shoppers make informed purchasing decisions. The automated extension collates information from independent review sites to create an overall rating for your business. This is displayed in the form of gold stars beneath your Google ads, which provides an instant, visual snapshot of how customers rate your business on a scale of one to five.

Google seller ratings appear across all browsers and platforms and are free for businesses; you don’t pay if a customer clicks on your star rating. Let’s take a look at some examples of Google seller ratings from around the internet:

Travel

Retail

Why do you need Google seller ratings?

Great Google seller ratings can really boost your business, here’s how:

Ratings increase the performance of your ads. Google seller ratings increase the click-through rate (CTR) from adverts on average by 17%.
Positive reviews matter to consumers. This report shows that 92% of customers read online reviews and 88% of online shoppers take reviews into account when they’re making purchasing decisions.
High Google seller ratings encourage customers to trust your business; 68% of people questioned in the above survey said positive reviews made them trust a business more.
Star ratings are proven to be the most influential ratings factor, says the same report. They provide an eye-catching visual component to ads.
Seller ratings are useful if you don’t have a strong, well-established brand yet or work in an industry where many of your competitors don’t have reviews.

How exactly does Google create your seller rating?

Google aggregates independent customer reviews from these sources to produce seller ratings:

A list of 31 independent review sites such as Trust Pilot, PriceGrabber, ResellerRatings and Shopper Approved.
Google Trusted Stores, which is a certification program for online businesses. Customers can rate their shopping experiences through the program.
The results of Google shopping research.
StellaService, a third-party company that measures the quality of customer care for online businesses.
Google consumer surveys, which collect data about businesses and domains.

Google filters out reviews which it considers are suspicious or untrustworthy and may not show reviews for items or services unrelated to your Google ad. You can choose to disable the seller ratings function if you wish.

How do you get Google seller ratings?

To be eligible to receive seller ratings on your Google ads, your business has to meet the following criteria:

You must have at least 150 reviews from the last 12 months.
You must have an average star rating of 3.5 or higher.
In your AdWords account, you need to set your campaign type to: ‘Search Network with Display Select,’ ‘Search Network Only,’ or ‘Search and Display Networks.’
Seller ratings will only be displayed when searching from: google.com, google.co.nz, google.co.uk, google.nl, google.com.au, google.de, google.co.jp, google.fr, or google.com.br.
At least 10 reviews must be in the same language as the searcher’s Google interface. For example, if a searcher finds you through Google New Zealand then 10 reviews must be in English for seller ratings to show up. If they’re searching from France, 10 reviews must be in French.

In addition, make sure that all shopping and review sites you use list your correct business name and URL to allow Google to accurately aggregate your rating.

Which review websites should you use and how much do they cost?

The best way to get Google seller ratings is to join a review site that has the following features:

It must be listed as one of the 31 Google licensed partners.
The site should allow you to monitor reviews and respond to negative feedback.
You should be able to email previous customers to request a review.
The site should verify your reviews by only allowing users to leave a review after they’re actually bought something from you.
The site should allow you to share your reviews on your social media channels.

Rating and review sites usually charge a monthly membership fee and you often have to submit an enquiry to get a tailored quote. Here are some prices and features for the most popular rating sites which Google uses to produce their seller ratings:

Trust Pilot

Trust Pilot verifies reviews by asking for proof of purchase such as receipts and order confirmations. You can easily contact past customers for reviews and use Hootsuite to share your reviews on social media. Trust Pilot allows you to submit one response to each review.

Price: monthly packages start at $599.

Shopper Approved

Shopper Approved has a ‘pay-as-you-grow’ pricing model with a free trial. You can easily collect and share reviews and it even allows reviewers to submit video testimonials. Shopper Approved alerts you to negative reviews and allows you to respond in private; the customer is later given a chance to update their review.

Price: starts at $99 per month.

Reviews.co.uk

Reviews.co.uk shows which reviews are verified with invoices or order IDs and which aren’t. The site also allows you to reply to reviews and flag any that are suspicious. You can share reviews on social media and customers are able to attach review photos and ask you direct questions through a Q&A interface.

Price: costs between $29 and $199 per month.

ResellerRatings

ResellerRatings is the biggest review site but it doesn’t have a transparent pricing system and has a few bad reviews itself. The site shows which reviews have been verified and which haven’t; you can respond to reviews and share them on social media.

Price: costs vary per month according to ResellerRating’s independent algorithm.

Yotpo

Yotpo displays both verified and unverified reviews, which you can respond to and share on social platforms. Customers can attach review photos and you can import existing customer reviews from other outlets.

Price: start from $400 per month.

Tips for gaining more seller reviews

So you’ve signed up to a ratings site, but how can you encourage customers to give you a great write-up? Here are some quick tips for gaining more seller reviews:

Ask previous clients to review you.
Provide an awesome service so customers feel compelled to leave positive feedback.
Request feedback at the right stage of the customer journey; send shoppers an email straight after the transaction has been completed or even add a survey form to the confirmation page. Test the placement of your review requests to see what works best.
Make it easy for customers to leave feedback, don’t ask them to log-in or navigate through multiple pages. Instead, make sure all they have to do is simply select a star rating and leave space for any comments they want to add. Ensure that your review request system works on all browsers and across all platforms, especially mobiles.
Monitor your reviews and respond to negative feedback. This will allow you to resolve problems and show potential customers that you care about the service you deliver and want to rectify issues.
Bear in mind that once you have over 150 reviews, you may have to wait a few weeks for this information to be indexed by Google before your star seller ratings start showing on your ads.

So now we’ve demystified Google seller ratings for you it’s time to go out there and boost your business by collecting your own golden stars.

Ecommerce Marketing | Google Marketing

Google Shopping Partners With E-commerce Platforms To Make Selling Online Easier Than Ever This Holiday Season

17 October 2016 by Taylor Reaume

When it comes to attracting customers over the busy holiday season, showcasing your products online can help you get in front of more people, and many retailers already use e-commerce platforms to upload and promote their products online. Today, we’re excited to announce partnerships with three major e-commerce platforms — BigCommerce, PrestaShop, and Magento — to make it easier than ever before to get started on Google Shopping for the holidays, and beyond. If you’re using any one of these platforms (or if you’re thinking of using one of these platforms), our new partnerships let you easily submit your product information to Google Shopping and quickly reach millions of new customers searching for what you sell.

Get up and running on Google in just a few clicks

With this direct integration, you can save time and extra work by using your existing BigCommerce, Prestashop, or Magento account to easily submit your product data to fuel a new Google Shopping campaign.

With just a few clicks, your product information is populated in your Merchant Center account, helping you reach new shoppers on Google.com and other Google properties. This integration lets you:

Find new customers, right where they’re searching. Connect your products to the customers who matter most — the ones searching for what you sell.
Easily display your rich product imagery and details. Put your product images, price, and other differentiators front and center, so that searching shoppers can easily find you.
Get up and running quickly, minimizing your holiday workload. Use the product information you’ve already entered in your ecommerce platform without needing to submit this information separately to Google.
Showcase your newest inventory. Roll out new products to Google Shopping, simply by adding products to your ecommerce store.

Early successes

We’ve been testing this technical integration with our ecommerce platform partners, and have already seen impressive results from small businesses, brand new to Google Shopping.

Peter Baseio, founder and CEO of baby product company Organic Munchkin, connected his BigCommerce account to Google Shopping to reach new customers with rich, visual ads. “Google Shopping allows our products to be listed in a visual format, increasing brand awareness for our niche market, as well as revenue,” said Baseio. “It has tripled our revenue stream, bringing in customers we never knew we had access to.”

Sam Gong, co-founder of Man Crates, used the integration to help tens of thousands of new customers find their unique assortment of gifts. “Google Shopping is an incredibly cost-effective way for us to reach new customers on long-tail search terms and recapture visitors that have found Man Crates through one of our primary marketing campaigns,” said Gong. “It’s well integrated with BigCommerce, incredibly easy to setup, and easy to measure and manage on an ongoing basis. It’s an absolute no-brainer for just about any ecommerce business.”

Ready to get started?

If you’re not using an ecommerce platform today, find out how to sign up for one by checking out the BigCommerce, PrestaShop, or Magento website. If you’re already using one of these platforms, visit our Help Center or the BigCommerce, PrestaShop, and Magento help pages to learn more.

Source: Official Google Webmasters Blog

Ecommerce Marketing | Google Marketing

New Merchant Center Feed Rules Helps You Submit Your Product Data Into Google Shopping Feed Format

27 April 2016 by Taylor Reaume

Finding the right customers on Google Shopping starts with your Merchant Center product feed: it contains all the information about the products you sell to help online shoppers find just what they’re looking for. But we know that creating and maintaining a complete and compliant data feed can be challenging. To make feed management easier, we’re excited to introduce Feed Rules, a self-service tool to help you transform your existing data from your inventory management systems into the format accepted by Google Shopping. Feed Rules helps you streamline your data feed uploads, whether you’re already running Shopping campaigns or you’re just getting started.

Use Feed Rules to set up and maintain your feed in Google Shopping format
Feed Rules allows you to perform basic transformations of your existing product data — making it easier than ever to get your data feed up and running. You can export and submit your product data in your own format, and use different rules to transform it into product attributes and values that follow the Google Shopping feed specification, directly in Merchant Center:

Map your column headers to the attribute names supported by Google Shopping. For example, if you have an existing feed with the unsupported column header “main title”, you can set up a rule in Merchant Center to have it recognized as the supported attribute name, “title”.
Transform the values in your feed to values supported by Google Shopping. For example, to submit gender specifications for your products, you can transform the unsupported value “for women” in your existing feed to the supported value “female”.
Populate missing attribute values with a fixed value, or with different values based on conditional criteria. For example, if the “condition” attribute is missing and you’re only selling new products, you can set up a rule to have this attribute automatically set to “new”.

Once you specify new rules for a feed, all future uploads of this feed will be processed according to those rules.

Use Feed Rules to organize your data for campaign optimization You can also use conditional rules to better organize your data:

Implement rules for custom labels to structure your campaigns in new ways. For example, you can group products by price ranges or margins, then later bid differently on these groups.
Tag your products with a shipping label. For example, you can derive “heavy” from the category, label those products, and define a particular shipping cost for those items.

As we introduce the first version of Feed Rules, we’re eager to learn about even more use cases from you. Feedback and suggestions for this feature can be entered directly from your Merchant Center account by clicking the gear icon in the top-right corner of the page and selecting “Send Feedback” to let us know what you think.

Source: Official Google Webmasters Blog