Making YouTube Better In A Mobile, Cross-Screen World

Throughout the day, people turn to their nearest device for help making choices about what to do, what to watch, or even what to buy. More than anywhere else, these moments happen on Google and YouTube, and more often than not, they happen on mobile.

With over 50% of YouTube views now on mobile, we’re focused on building scalable solutions that will work across screens. To do this, we’re announcing changes today that allow advertisers and agencies to better measure their campaigns and reach their audience on YouTube across screens, while continuing to offer users control over their ads experience on YouTube.

Next generation insights and reporting

We’re developing a new, cloud-based measurement solution over the next year that will be at the cutting edge both in generating advertiser insights and in protecting privacy and security across Google and YouTube. With this new solution, advertisers will have access to more detailed insights from their YouTube campaigns across devices, so they can better understand the impact of their campaigns on their highest-value customers. For instance, a car manufacturer could get a rich understanding of how YouTube ads across devices influenced a specific audience (like previous SUV buyers).

As we build this new measurement solution, we will continue to work closely with leading MRC accredited vendors including comScore, DoubleVerify, IAS, MOAT, and Nielsen. Together, these vendors account for the vast majority of third-party measurement on YouTube. These collaborations will enable agencies and advertisers to continue to independently measure and verify the performance of their campaigns.

Improved ways to reach your audience

As more viewership on YouTube shifts to mobile, we’re making it easier for advertisers to deliver more relevant, useful ads across screens. Now, information from activity associated with users’ Google accounts (such as demographic information and past searches) may be used to influence the ads those users see on YouTube. So, for example, if you’re a retailer, you could reach potential customers that have been searching for winter coat deals on Google and engage with them with your own winter clothing brand campaign at just the right moment. In addition, we’re creating new ways for advertisers to use their customer data to reach their highest-value customers on YouTube using Customer Match. For example, that same retail advertiser could reach customers that signed up to receive special offers in their stores.

User controls built for the mobile world

In addition to the advertiser solutions announced above, users will continue to have control over what ads they see on YouTube and across Google with the controls in My Account, and as always, we maintain strict policies against sharing personally identifiable information with advertisers. In the coming weeks, we’ll enable a user control that was built with cross-screen viewing in mind: if a user mutes an advertiser on Google Search, ads from that advertiser will also be muted when they watch on YouTube. For example, if you see a gym membership ad but have already signed up for a gym as part of your New Year’s resolution, you can mute that ad in Search, and you won’t see ads from that advertiser on YouTube.

Paving the path for the future

As we roll out these changes, we’re supporting the platforms where the majority of users watch today rather than continuing to invest in the legacy technologies of the desktop web. As a result, we’ll be limiting the use of cookies and pixels on YouTube starting this year.

While technologies like pixels and cookies still have a role in the broader ecosystem, most were built for a single screen—neither pixels nor anonymous cookies were designed for the ways in which users increasingly watch content on YouTube, like on the mobile app or in the living room. This can lead to inconsistent measurement and less relevant ads across screens, making it harder for people to control the ads they see or the data used to show them.

By investing more in the mobile first solutions we’re announcing today, users will have more choice and transparency over how they experience ads on Google and YouTube, and advertisers will have more opportunities to be present and relevant in the moments their audience chooses to watch.

Source: Official Google Webmasters Blog

Reminder: Transition To Expanded Text Ads Before January 31, 2017

This is a friendly reminder that starting on January 31, you’ll only be able to create and edit text ads using the expanded text ads format. You’ll no longer be able to create standard text ads. While this will be the last date to create them, existing standard text ads will continue to serve. Expanded text ads can deliver great results, particularly with a commitment to testing new creatives.

As one of the top places people go online to search for apartments, Apartments.com knows the importance of having a strong digital presence. Wanting to provide renters with even more information about its listings, Apartments.com added expanded text ads to its Search campaigns. Apartments.com’s results were strong across its campaigns. It saw 15% and 10% increases in CTRs for expanded text ads on mobile and desktop, respectively.
While making similar improvements to your ads, keep these best practices in mind:

  • Implement multiple versions of your ads. Aim for at least 3-5 per ad group.
  • Leave your standard text ads running.  You can’t create new ones, but the old ones can still serve. Don’t delete them until they stop receiving impressions on their own or the message is no longer accurate.
  • Plan to optimize your ad rotation for clicks or conversions. These options give preference to ads that are likely to perform better.
  • Focus your testing on headlines. They’re the most important part of your ads.
  • Consider shorter headlines on things like brand terms where someone might not need more info.
  • Iterate new ads based on previously successful creative. Learn from what already works.
  • Add terms from user queries and your keywords in your longer headlines whenever appropriate.

Along with those best practices, remember that after January 31 you can pause and resume standard text ads, but it’s best to create new expanded text ads.
As you prepare for expanded text ads to become the only way to create new text ads, check out our best practices guide for creating effective ads or our previously-hosted Hangout-on-Air for more advice. Take advantage of AdWords Editor, the AdWords API, or the ETA Transition Helper to make these changes across your entire account.

Source: Official Google Webmasters Blog

Introducing The AdWords Marketing Goals Website

As marketers, you’re always looking for more effective ways to achieve business goals – from getting customers to discover your brand to encourage them to buy something from your site, and everything in between. Today, we are introducing a new AdWords website that puts your goals front and center and shows you which ads work best to accomplish those goals. You can also use this site to find info on our latest ad innovations, success stories from other marketers, and best practices guides.
For example, if you’re a multi-channel retailer driving foot traffic into your store, learn about Google solutions like ads with store directions that can help people find your nearest business location.

Or if you just launched a new app and want to make sure the right people discover it, you can find best practices to get more high-value users to engage with your app. You can also draw inspiration from businesses like GrubHub that ran ads to connect with customers the moment they’re searching for new apps in the Google Play store. 

Check back in on the site regularly as we’ll continue to add content. Also, help us ensure that the site is as useful as possible by sharing your feedback. We look forward to hearing your ideas and suggestions.

Source: Official Google Webmasters Blog

Click-To-Message Ads Bring A New And Easy Way To Talk To Customers

If you’re inviting a friend to dinner or asking them about the best hotels in New York City, you’re probably doing it through mobile messaging. Nearly two-thirds of smartphone owners use messaging more than five times a day to communicate with others.1 And people aren’t limiting their use of messaging to social communications – 65% of consumers say they’d consider using messaging to connect with a business to get information about a product or service, or to schedule an in-person appointment.2

In the coming weeks, we’re introducing click-to-message ads to bring the efficiency and effectiveness of messaging to search ads. By setting up a message extension, you’ll give users an easy way to text you to start a conversation and continue it whenever is most convenient for them.

Tapping on the texting option launches a user’s SMS app with a pre-written message tailored to the product or service they’re interested in. For example, if you’re a travel advertiser and someone messages you after searching for New York City hotels, they can send or edit your pre-written message text, “I’m interested in a reservation. Please text me back with more information.”

Many advertisers are already using click-to-message ads to take advantage of a new and faster way to connect with consumers on mobile to increase conversion rates:

“Click-to-message ads have proven to be a great way to help prequalified customers start the hotel reservation process in a way that is convenient and easy for them. They can text an agent to get questions answered, continue the conversation on their own timetable, and trade booking information before completing the final checkout over the phone or on our website. It’s a seamless and streamlined process that helps increase brand trust. The conversion rate on message extensions is 41% higher compared to other ad extensions. Paired with customer support software, they’ve also allowed our agents to respond to requests in a more efficient and cost-effective way. ”
– Gabe Thayn, Director of Search Marketing, TravelPASS Group

“Click-to-message is a useful tool that allows consumers to engage with our business in a way that’s comfortable and efficient for them. They could be on their commute or in a rush, so they can text us quickly through click-to-message. It’s also a good medium to get questions answered that aren’t addressed on our website, or to reach us during hours when our office is closed. Our main performance objective is to help customers as much as possible – when we take care of their questions and needs in a helpful, relevant way, that leads to better business results.”

– Gavin Chan, Digital Marketing Manager, AnyVan

“The results from click-to-message have been phenomenal and we’ve seen a 80% higher conversion rate when compared to other similar channels. We can now tap into an important consumer base that prefers to use SMS to learn more about our insurance products. Besides giving users a new way to get in touch with us, we feel this is by far the fastest and most cost-effective way to connect with them.”

– Gavin Parker, Paid Search Manager, Auto & General 

“We started testing click-to-message as soon as we heard about it. Text messaging is a popular medium of communication among young professionals and the opportunity to engage them through SMS is very exciting. We sell industrial equipment and supplies, which can be very technical. Sometimes customers don’t have time to talk over a web chat or phone conversation, but still need more information. Messaging helps simplify these exchanges and the customer response has been very positive since they can post a question and follow up in their own time.”
– Ashar Mairaj, VP of Marketing, Global Industrial

Mobile users have more flexibility than ever to choose how they want to connect with businesses. Through messaging, you can initiate valuable conversations with them by tapping into one of their most preferred modes of communication. Learn more about click-to-message ads by visiting the Help Center. Also read our new best practices to learn how to use click-to-message ads to build a faster consumer experience on mobile and deliver useful information that gets customers closer to purchasing.

Source: Official Google Webmasters Blog

At Google I/O, New Features To Find The Right Users For Your App

Last year at Google I/O, we shared our mission to make app growth easier with the launch of Universal App Campaigns – one simple campaign that surfaces apps to billions of consumers who use Google Play, Search, YouTube, and more. It’s working, and more people are discovering apps on Google than ever before. Over the past year—and thanks to Universal App Campaigns—we’ve more than doubled the volume of app installs driven by ads, and to date, we’ve delivered more than 2 billion downloads to developers.

Today at Google I/O, we’re announcing multiple improvements to Universal App Campaigns to make it an even more powerful tool for app developers to find the right users for their app. 

Making app growth simple for iOS developers 

First, Universal App Campaigns are expanding beyond Android to help developers grow their iOS apps. Now, all app developers can tap into the simplicity and power of Universal App Campaigns to reach billions of Android and iOS users on YouTube, the Google Search App, and the Google Display Network. Universal App Campaigns for iOS are available in beta today and will roll out to all developers in the near future.

Finding more valuable users with less effort 

Second, we’re helping developers more easily grow an active user base by finding the right user from the start. Instead of reaching any user to install their app, developers can now also find customers who are likely to be valuable users of their app. A recent study1 showed that 17% of users drive 85% of app revenue, which is why successful apps are shifting their focus from volume to finding more of the right customers.

Universal App Campaigns will automate targeting, bidding, and creative generation to find your most valuable users based on your in app conversions. Just tell us the in app events that matter to you, whether it’s reaching level ten in your game, subscribing to your service, or making a purchase in your app, and we’ll do the rest. Our models evaluate countless signals and constantly learn and adjust, meaning every ad is based on the freshest, most relevant data. The best thing is that we do all the hard work in the background, predicting which users will be valuable and acquiring them at the right price. These innovations are in testing and will roll out in the coming months.

Pocket Gems has already been leaning on the automation of Universal App Campaigns to find quality users at scale, as David Rose, Director of Performance Marketing said:

“Universal App Campaigns have helped us acquire users with a higher LTV compared to other acquisition channels. We’re particularly excited about how the next generation of Universal App Campaigns will enable us to iterate quickly and optimize for the actions that matter most to our business. This is an app marketer’s dream.”

More ways to reach the right customers at the right moments 

That’s not all. We’re creating more chances for developers to show ads where users go to watch, discover, and communicate. Universal App Campaigns will soon reach more users on YouTube, as well as introduce a new opportunity to reach users on top of tabs in Gmail.

Insights made for apps Finally, we know app developers need the best user insights to build better apps and power their marketing campaigns, so we’re particularly excited about Firebase Analytics, our new analytics platform designed for apps from the ground-up that was announced at Google I/O earlier today. It provides prebuilt engagement and in-app actions that will help manage your conversions and lifetime value for AdWords campaigns and over 20 third-party ad networks. If you’re an AdWords user you can funnel these conversions into AdWords so it’s even easier to optimize campaigns to the things you care about.

SparkPeople, one of our early testers in the health and fitness sector, is already gaining more insights and taking a longer term view of app audience growth by linking AdWords accounts to Firebase:

“AdWords is a crucial part of my customer acquisition strategy. Linking my AdWords account to Firebase was incredibly easy, and now I can see total lifetime value for all users I’ve brought in from AdWords, broken down by campaign. The ability to sync my AdWords data to Firebase Analytics has simplified my daily management and optimization from hours to minutes, so I can spend more time building an app my users will love.” – Joe Robb, Digital Marketing Director, SparkPeople

We look forward to helping many more developers build and grow successful businesses. At Google I/O, we’ll be sharing essential insights and best practices on how to drive growth with Google tools. You can take part too by viewing the live streamed and recorded sessions here. Happy I/O!

Source: Official Google Webmasters Blog

New Merchant Center Feed Rules Helps You Submit Your Product Data Into Google Shopping Feed Format

Finding the right customers on Google Shopping starts with your Merchant Center product feed: it contains all the information about the products you sell to help online shoppers find just what they’re looking for. But we know that creating and maintaining a complete and compliant data feed can be challenging. To make feed management easier, we’re excited to introduce Feed Rules, a self-service tool to help you transform your existing data from your inventory management systems into the format accepted by Google Shopping. Feed Rules helps you streamline your data feed uploads, whether you’re already running Shopping campaigns or you’re just getting started.

Use Feed Rules to set up and maintain your feed in Google Shopping format 
Feed Rules allows you to perform basic transformations of your existing product data — making it easier than ever to get your data feed up and running. You can export and submit your product data in your own format, and use different rules to transform it into product attributes and values that follow the Google Shopping feed specification, directly in Merchant Center:

  • Map your column headers to the attribute names supported by Google Shopping. For example, if you have an existing feed with the unsupported column header “main title”, you can set up a rule in Merchant Center to have it recognized as the supported attribute name, “title”. 
  • Transform the values in your feed to values supported by Google Shopping. For example, to submit gender specifications for your products, you can transform the unsupported value “for women” in your existing feed to the supported value “female”. 
  • Populate missing attribute values with a fixed value, or with different values based on conditional criteria. For example, if the “condition” attribute is missing and you’re only selling new products, you can set up a rule to have this attribute automatically set to “new”. 

Once you specify new rules for a feed, all future uploads of this feed will be processed according to those rules.

Use Feed Rules to organize your data for campaign optimization You can also use conditional rules to better organize your data:

  • Implement rules for custom labels to structure your campaigns in new ways. For example, you can group products by price ranges or margins, then later bid differently on these groups. 
  • Tag your products with a shipping label. For example, you can derive “heavy” from the category, label those products, and define a particular shipping cost for those items. 

As we introduce the first version of Feed Rules, we’re eager to learn about even more use cases from you. Feedback and suggestions for this feature can be entered directly from your Merchant Center account by clicking the gear icon in the top-right corner of the page and selecting “Send Feedback” to let us know what you think.

Source: Official Google Webmasters Blog

Google Announces Bulk Management Tool For Google Places – Finally!

Google Announces Bulk Management Tool For Google Places – Finally!

Manage multiple locations more easily with a new tool for Google Places

Businesses with multiple locations have a big task in front of them when trying to manage their online presence. How can they connect their customers with the locations closest to them? How can they make data changes to a group of their locations all at once? The challenges of managing multiple businesses in the real world can sometimes carry over online.

We’ve heard plenty of feedback about how you want to manage your listings on Google, which is why we’re excited today to announce an upgraded bulk listing management tool for Google Places for business.

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We’ve made many improvements and now enable the following actions:

  • Edit one or more of your listings’ data at once
  • Search through your listings, filtering by specific information or for listings with errors
  • Upload new listings using a data file or by adding them individually within the interface
  • Tell us how we can improve this new interface by clicking the “Give Feedback” link

Before you get started with the new bulk management tool, watch the video tutorial that’s relevant to you or visit our Help Center for more information:   


New user? Learn how to manage multiple locations. Already managing verified listings? Here’s what’s new.

Starting today, you’ll be routed to the new interface whenever you click to upload or edit a data file via the Places dashboard, or by visiting https://places.google.com/manage directly. You’ll still use the Places dashboard to see your listing analytics and to perform PIN verification on single locations. Remember that your updates will still take a few days to appear on Google Maps.

We hope the new tool makes managing your business on Google Places much easier. We look forward to hearing your feedback and seeing your listings up on Google Maps!

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